Do you offer any guarantee?

Be assured that we strive to maintain the highest western standards of quality and service.

We offer a complete guarantee on all the products we sell and accept returns in case of any defect, damage or loss in transit. We will arrange prompt replacement at no additional charge in such case.

If you have received the damaged product or a wrong product, please send it back to us with your order number. After sending the product back to us, and delivered to us we shall send you a fresh piece.

I have ordered a wrong size/color. Can I get it exchanged/replaced?

In case you do not like your Handicraft Palace order and you wish to return your order, the same can be returned in accordance with the return policy specified hereunder:

  • Products that are eligible for return, can be returned within a period of 3 days of receiving the merchandise. The categorization eligible products for return is reflected on our product screens under shipping information.
  • All products are eligible for returns. Fabric by the yard/meter is not eligible for return as it is custom cut as per the order received. Only a damaged or a wrong fabric is eligible for return in this particular case.
  • The Handicraft Palace team must receive your request through email – or WhatsApp 9672276068. Once your request is received and approved, we will arrange for a return pick up as per your convenience.
  • In the event that your product arrives as damaged, you must send us a photo of the damaged product at You must email us about the receipt of the damaged order within 48 hours of receiving your order.
  • Once return is approved by Handicraft Palace, you will receive an option for Exchange or Refund from our side. A refund can be generated back to your credit card or bank account depending upon the mode of payment. Items that may have been damaged, defective or sent by error will be fully refunded.
  • Exchange is only available once per garment. Exchange pickup is done by us with no additional cost. Exchange item will only be shipped once we receive the original product with us. In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 120/- per item for India.
  • We will process all returns within 3-4 working days. If you have any questions about your return, feel free to reach out to the Handicraft Palace team
  • All returns/exchanges are subject to the sole discretion of Handicraft Palace.